At Urban Appliances Care, we believe in complete transparency — no hidden charges and no unfair terms. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for bookings made with us.

1. Booking Cancellation

• Since we charge ₹0 advance at the time of booking, there is generally nothing to refund if you cancel before the technician is dispatched.
• You may cancel or reschedule your appointment free of charge, provided you inform us at least one (1) hour before the scheduled visit time, by calling or messaging us at 91477 19171.
• Cancellations made with less than one hour’s notice, or after the technician has already been dispatched or has arrived at your location, may still attract the standard ₹300 visit and diagnosis charge, at our discretion, since technician time, travel, and slot allocation have already been committed.

2. Visit & Diagnosis Charge (₹300)

• The flat ₹300 visit and diagnosis charge applies once a technician arrives at your doorstep and inspects the appliance, regardless of whether you choose to proceed with the repair.
• This charge covers the technician’s home visit and diagnostic assessment.
• If you approve the repair quotation, the ₹300 already paid is adjusted against your final repair bill — you will not be charged twice.
• If you decide not to proceed with the repair after diagnosis (for example, if you find the cost too high or decide to replace the appliance instead), the ₹300 visit/diagnosis charge is non-refundable, as it covers the technician’s time, travel, and diagnostic work already performed.

3. Refunds for Repair Work

• No repair work is undertaken without your prior approval of the quoted cost.
• If, after approving and paying for a repair, you are unsatisfied with the outcome, please contact us within the 30-day guarantee window. We will send a technician back to inspect and re-fix the same original issue at no additional labour cost.
• If a repair could not be completed due to unavailability of a required spare part or a technical limitation identified by our technician, and no work was performed, only the ₹300 visit/diagnosis charge will apply (as per Section 2); any advance collected for spare parts not yet procured will be refunded in full.
• Refunds, where applicable (e.g., overcharge, duplicate payment, or spare part advance for parts not delivered), will be processed to the original mode of payment within 7–10 business days of the refund being approved.

4. 30-Day Service Guarantee & Free Re-Fix

• If the exact same issue you originally called us for recurs within 30 days of the completed repair, we will send a technician back to re-diagnose and re-fix it without charging labour again.
• If a genuine spare part needs to be replaced again during this free re-fix visit, only the cost of the part (not labour) will apply, and this will be communicated to you upfront before any work begins.
• The guarantee does not apply to: (a) new or unrelated faults; (b) damage caused by misuse, accident, power surge, or natural causes after our repair; or (c) appliances tampered with or serviced by another technician after our repair.

5. Non-Refundable Circumstances

Charges already incurred will not be refunded in the following situations:

• The customer cancels after the technician has completed the diagnosis or repair;
• The customer refuses access to the appliance or premises after booking, causing a wasted visit;
• The reported fault could not be replicated or found upon inspection, and diagnostic time was spent;
• The customer was informed of and approved the repair cost, and the repair was carried out as agreed.

6. Rescheduling

• You may reschedule your appointment to a more convenient date/time at no extra cost, as many times as reasonably required, by contacting us at least one hour in advance.
• Frequent last-minute rescheduling or no-shows may result in the ₹300 visit charge being applied on subsequent bookings.

7. How to Request a Cancellation or Refund

To cancel a booking or raise a refund request, please contact us through any of the following:

• Stall 13, Kalighat Park South, Rash Behari Ave, Manoharpukur, Kalighat, Kolkata, West Bengal 700026 
• Phone: 91477 19171 
• Email: info@urbanappliancescare.com 
• Working Hours: 10:00 AM – 06:00 PM (Monday – Saturday)

Please share your booking details (name, phone number, and date of visit) so we can process your request promptly.

8. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our operations or applicable law. The revised policy will be posted on this page with an updated “Last Updated” date.