Disclaimer

Please read this Disclaimer carefully before using the services offered by Urban Appliances Care (“Company,” “we,” “us,” or “our”) or before browsing our website, urbanappliancescare.com (“Website”). By engaging our services or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Disclaimer.

1. Independent, Unauthorized Third-Party Service Provider

Urban Appliances Care is an independent, unofficial, and unauthorized third-party home appliance repair and maintenance service provider. We are not affiliated with, endorsed by, sponsored by, or officially associated with any appliance manufacturer or brand, including but not limited to LG, Samsung, Whirlpool, Sony, or any other Indian or multinational brand referenced on our Website.

We provide out-of-warranty repair, service, and maintenance for home appliances such as air conditioners, refrigerators, washing machines, microwave ovens, televisions, and geysers/water heaters. Any brand names, logos, trademarks, or product images displayed on our Website are used solely for identification and descriptive purposes, to indicate the makes and models we are experienced in servicing. We do not claim any ownership, right, license, or authorization to use such brand names, logos, or trademarks, and all such intellectual property remains the sole property of their respective owners.

2. Effect on Manufacturer Warranty

If your appliance is still under manufacturer warranty, please note that availing repair, maintenance, or installation services from Urban Appliances Care — an unauthorized third-party service provider — may void or affect your original manufacturer’s warranty, depending on the specific brand’s warranty terms. We strongly recommend that customers with appliances under active warranty contact their brand’s authorized service centre first. Urban Appliances Care shall not be held liable for any loss of manufacturer warranty benefits arising from availing our services.

3. No Guarantee of Uninterrupted or Error-Free Service

While we make every reasonable effort to diagnose and repair appliances accurately and use genuine, OEM-sourced spare parts, appliance repair inherently involves technical uncertainty. We do not guarantee that:

• Every appliance issue can be resolved in a single visit;
• A repaired appliance will be free from all future faults unrelated to the original issue diagnosed;
• Spare parts for older, discontinued, or rare models will always be readily available.

4. Information on the Website

The content on this Website, including service descriptions, pricing (₹0 advance, flat ₹300 visit and diagnosis charge), service areas, and timelines, is provided for general informational purposes only and is subject to change without prior notice. While we strive to keep information accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the information contained on the Website.

5. Limitation of Liability

To the maximum extent permitted under applicable law, Urban Appliances Care shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of, or inability to use, our services or Website;
• Delays in service due to spare parts availability, technician scheduling, or circumstances beyond our reasonable control;
• Pre-existing damage or defects in an appliance that are unrelated to the repair work performed by us.

6. Third-Party Links

Our Website may contain links to third-party websites (such as Google Maps, WhatsApp, or social media platforms) for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of use of these third-party sites.

7. Consent

By booking a service through us or using our Website, you consent to this Disclaimer and agree to its terms.

8. Contact Us

If you have any questions about this Disclaimer, please contact us:

• Stall 13, Kalighat Park South, Rash Behari Ave, Manoharpukur, Kalighat, Kolkata, West Bengal 700026 
• Phone: 91477 19171 
• Email: info@urbanappliancescare.com 
• Working Hours: 10:00 AM – 06:00 PM (Monday – Saturday)