Welcome to Urban Appliances Care. These Terms & Conditions (“Terms”) govern your use of our website, urbanancescare.com (“Website”), and the doorstep home appliance repair, installation, and maintenance services (“Services”) offered by Urban Appliances Care (“Company,” “we,” “us,” or “our”). By accessing our Website, contacting us, or booking a Service, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

1. About Our Services

Urban Appliances Care is an independent, unofficial, third-party doorstep repair service provider for home appliances including air conditioners, refrigerators, washing machines, microwave ovens, televisions, and geysers, across Kolkata and its surrounding areas. We are not authorized or affiliated with any appliance manufacturer or brand. Please refer to our Disclaimer page for full details.

2. Booking a Service

• Services can be booked via phone call or WhatsApp at 91477 19171, or through the Website.
• No advance payment (₹0 advance) is required at the time of booking.
• Upon booking, a technician will be dispatched to the address provided by you, generally the same day, subject to technician availability and location.

3. Visit, Diagnosis & Pricing

• A flat ₹300 visit and diagnosis charge applies to every home visit, whether for repair, installation, service, or maintenance.
• This ₹300 charge is adjusted against your final repair bill once you approve the quoted repair work.
• After diagnosis, our technician will share a transparent quotation before commencing any repair work. No repair work will proceed without your approval of the cost.
• Additional charges for genuine spare parts, if required, will be communicated and agreed upon upfront before replacement.
• Prices are subject to change without prior notice; the price applicable at the time of your booking/visit will apply.

4. Payment Terms

• Payment is due only after the technician completes the diagnosis (₹300) and, where applicable, after repair work is completed to your satisfaction.
• We accept cash, UPI, debit card, credit card, and cheque.
• Full payment for approved repair work must be made at the time of service completion unless otherwise agreed in writing.

5. Customer Responsibilities

By booking a Service, you agree to:

• Provide accurate contact details, address, and a true description of the appliance issue;
• Ensure safe and reasonable access to the appliance and premises for the technician;
• Be present, or have an authorized adult representative present, during the service visit;
• Disclose if the appliance is under active manufacturer warranty (see Disclaimer, Section 2), as availing our services may affect that warranty;
• Inform us of any known pre-existing damage, prior repair attempts, or safety hazards related to the appliance.

6. Rescheduling & Cancellation

• You may reschedule or cancel a booking free of charge, provided you notify us at least one (1) hour before the scheduled appointment time.
• Cancellations made after the technician has been dispatched, or on-site, may still attract the ₹300 visit charge, at our discretion, to cover technician time and travel.
• For full details on cancellations and refunds, please refer to our Refund & Cancellation Policy.

7. Service Guarantee

• All repairs are backed by our 30-Day Service Guarantee: if the same fault recurs within 30 days of the repair, we will send a technician back to re-fix the issue without charging labour again. Genuine part replacement costs, if required, will be communicated upfront.
• The guarantee applies only to the exact original fault diagnosed and repaired, not to unrelated or new issues arising in the appliance.
• Every service is documented in writing with the repair date and parts used, for both parties’ records.
• The guarantee is void if the appliance is tampered with, repaired by another party, damaged due to misuse, power surge, natural calamity, or external factors after our service.

8. Spare Parts

• We use genuine, OEM-sourced spare parts wherever possible and offer a warranty on parts supplied by us, communicated at the time of replacement.
• Where original parts are unavailable (e.g., for older or discontinued models), we will inform you and seek approval before using a compatible alternative.

9. Service Hours & Areas

• Our regular service hours are 10:00 AM to 06:00 PM, Monday to Saturday. We are closed on Sundays, though we may accommodate genuine emergencies where possible.
• We currently serve 45+ localities across Kolkata and Howrah. Availability outside listed areas may be considered on a case-by-case basis.

10. Limitation of Liability

To the extent permitted by law, Urban Appliances Care’s liability for any claim arising from the Services shall not exceed the amount paid by the customer for that specific service visit. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of use, data, or income, except where such liability cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

11. Intellectual Property

All content on the Website — including text, images, logos, and design — is the property of Urban Appliances Care unless otherwise stated, and may not be copied, reproduced, or used without our prior written consent. Brand names/logos referenced are used for descriptive purposes only (see Disclaimer).

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

13. Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of our Website or Services after changes constitutes acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact:

• Stall 13, Kalighat Park South, Rash Behari Ave, Manoharpukur, Kalighat, Kolkata, West Bengal 700026 
• Phone: 91477 19171 
• Email: info@urbanappliancescare.com 
• Working Hours: 10:00 AM – 06:00 PM (Monday – Saturday)