Urban Appliances Care (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, urbanappliancescare.com (“Website”), and customers who avail our doorstep home appliance repair and maintenance services (“Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our Website or booking our Services, you consent to the practices described in this Policy.

1. Information We Collect

a. Information You Provide Directly

When you contact us, request a quote, or book a service (via phone call, WhatsApp, contact form, or booking widget on the Website), we may collect:

• Full name
• Phone number
• Email address
• Service address (required to send a technician to your doorstep)
• Details of the appliance and issue you are facing (brand, model, fault description)
• Payment-related information (transaction reference; we do not store full card or bank details)

b. Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and referring website
• Google Tag Manager and analytics data used to understand Website performance

2. How We Use Your Information

We use the information collected for purposes including:

• Scheduling and dispatching a technician to your location for repair, service, or installation;
• Communicating with you regarding booking confirmation, technician arrival, diagnosis, quotation, and follow-up under our 30-Day Service Guarantee;
• Processing payments for the flat ₹300 visit/diagnosis charge and any approved repair costs;
• Maintaining service records (repair date and parts used) as part of our written guarantee commitment;
• Responding to inquiries, complaints, or feedback;
• Improving our Website, services, and customer experience;
• Complying with applicable legal and regulatory obligations, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Information

We may share your information only in the following circumstances:

• With our technicians, to the extent necessary to carry out the service you have booked;
• With payment processors, to complete transactions securely;
• With service providers who support our business operations (e.g., website hosting, SMS/WhatsApp communication tools, analytics providers), under confidentiality obligations;
• When required by law, court order, or governmental authority;
• To protect our rights, safety, or property, or that of our customers or the public.

4. Cookies

Our Website uses cookies and similar tracking technologies to enhance browsing experience and analyze traffic. You may disable cookies through your browser settings; however, this may affect certain Website functionalities.

5. Data Retention

We retain personal information, including service and repair records, for as long as necessary to fulfil the purposes outlined in this Policy — including honouring the 30-Day Service Guarantee — and to comply with legal, accounting, or reporting obligations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to our legal and record-keeping obligations;
• Withdraw consent for marketing communications at any time;
• Raise a grievance regarding the handling of your personal data.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Children’s Privacy

Our Services and Website are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

10. Contact Us / Grievance Redressal

For any questions, concerns, or grievances regarding this Privacy Policy or how we handle your personal data, please contact:

• Stall 13, Kalighat Park South, Rash Behari Ave, Manoharpukur, Kalighat, Kolkata, West Bengal 700026 
• Phone: 91477 19171 
• Email: info@urbanappliancescare.com 
• Working Hours: 10:00 AM – 06:00 PM (Monday – Saturday)